Vacancy Details

tl IT Desktop Engineer (Temporary to permanent) tr
bl br
Location: Hethel
Department: Group
Vacancy Type: Permanent - New
Reference: 1669

Duties /Responsibilities (Including Objectives of the role):

To provide a high quality IT Service to the business by the effective management and control, of the IT environment and specialist support organisations.
Desktop support:
  • PC build
  • PC Client deployments
  • Support of the hardware/part replacement
  • Microsoft Office application (Word, Excel, Outlook etc)
  • Key business application (IFS, AS400, Catia, Smarteam etc)
Additional duties:
  • Management of IT Service incidents to resolution
  • Technical resolution of IT Service incidents
  • Liaison with specialist support organisations
  • IT Service management input to new requirements and technologies, for consideration at Lotus
  • Technical input for system maintenance and outages
  • IT Service Policy and process definition and enforcement
  • Implementation of IT Change requests
  • Adherence to IT Service processes and procedures
  • Adherence to IT Change processes and procedures
  • Adherence to IT Security processes and procedures
  • Support documentation for BAU take-on


Qualifications and Experience (Essential & Desirable criteria):

  • ITIL v2 awareness
  • Professional IT qualification - MCSA, MCITP, MCSE or MCP 
  • Windows desktop operating systems (Windows 7, XP, 2000) with imaging management and deployment tools (SCCM/SCOM/Ghost)
  • Diagnostic tools (BART PE)
  • Windows server functionalities (DHCP, DNS, WINS, Print Servers)
  • Microsoft Office Suite (2003 onwards) 
  • Willing to work outside of normal hours, on call, including weekends (regularly at least once a month).


  • ITIL v3 awareness
  • Prince2
  • BSc Degree or Equivalent computer studies
  • Linux environnent
  • Apple iMac devices
  • Windows server operating systems (Windows 2003 and 2008)
  • Operating system patch management (SCCM/WSUS)
  • Hypervisor/Virtualisation installation, configuration and administration (VMware v3.5 onwards)


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