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Duties / Responsibilities (Including Objectives of the role):
Key Role Duties and Responsibilities:

To provide a high quality IT Service to the business by effective management and control of the IT environment and specialist support organisations.

  • Technical resolution of IT Service incidents
  • Liaison with specialist support organisations
  • IT Service input to new requirements and technologies, for consideration at Lotus
  • Technical input for system maintenance and outages
  • IT Service Policy and process definition and enforcement
  • Implementation of IT Change requests
  • Adherence to IT Service, Change and Security processes and procedures
  • Creation and maintenance of support documentation
Qualifications and Experience (Essential & Desirable criteria)

Essential Criteria:

ITIL v3 awareness. A professional IT qualification - MCSA,MCITP, or MCP would be advantageous.

Windows desktop operating systems (Windows 10, 7, XP, 2000) is a must and you will also need the following experience in:

  • CATIA V5 or V5-6 deployment
  • Linux/Unix Scripting (bash/ksh/sh)
  • Experience in PLM or PDM systems – One Teamcenter, SmarTeam
  • Linux cluster environment including queue management
  • Deployment of CAD/CAE/PDM software (Hyperworks, Oasys, MSC suite, LS Dyna).
  • Fluent English spoken and written
  • Advanced PC skills
  • Wide ranging experience in administering IT systems, providing 2nd/3rd line support, with medium/large environments
  • Willing to work outside of normal working hours, on call, including weekends (at least once a month)

A previous background in administrating IT systems, providing 2nd/3rd line support within medium large environments is essential