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Duties / Responsibilities (Including Objectives of the role):
To support Lotus’ business process platform design, development and optimisation.
 
The key responsibilities and key accountabilities of the role.
  Build business solutions from requirements & user stories, using low code applications, such as K2 and SharePoint
Develop workflows that integrate processes across the business, using various business systems
Participate in review meetings and provide updates on requirements, design, test cases etc.
Develop and carry out test plans 
Configure, model and troubleshoot data integration points of business systems and complementary technologies
Consider system design and the application roadmap, make recommendations and implement in order to leverage the applications
Optimise the application by building foundational objects
Provide 2nd line support to business users
Enable the service desk to provide appropriate 1st line support
Carry out user experience analysis, make recommendations and implement when agreed
 
Key Stakeholders
What are the challenges of the relationships, communication strategies required, etc
Customers: Business Process Owners 
Collaborate & Inform: IT Colleagues
Coach: IT Service Desk Colleagues

Scope 
Depth, breath of knowledge application, ability to innovate, complexity of tasks, budgetary responsibility.
Explaining technical processes and functions to non-technical colleagues
Influencing colleagues to develop business process in the most efficient manner
Good communication skills
Track record of solving problems
 
Qualifications and Experience (Essential & Desirable criteria)
Knowledge 
Consider experiences, any formal qualifications genuinely necessary or key areas of knowledge 
General computer literacy - E
Any experience in high-level or drag-and-drop application development, such as VB, script, Touch or Scratch - E
Basic understanding of simple databases or tables - E 
Experience of configuring on Business Process Management systems and working with businesses to optimise processes - D 
Experience with K2 5.3 (Smartforms) or a similar BPM platform - D 
Sharepoint development/configuration - D 
Database development, such as SQL/MySQL - D 

Key Behaviours
Consider which of our guiding principles are practically relevant and also any role specific behaviours
  Communicating & Influencing - E
Changing & Improving - E 
Working together - E 
Developing self & others - E 
‘Can Do’ attitude - E 

Other Factors 
Travel, shift working, HGV License, etc 
Flexible approach